Terms and
Conditions
Introduction
Kitech Performance aims to provide our customers
with the best possible range of products, help and advice
and value for money.
As a company we have a strong belief that exceptional
customer service is a key factor in determining customer
loyalty. Kitech Performance has been created in response to
customer demand.
Our aim is to provide a high level of expertise, product
knowledge and customer service to the customers.
Contact Details
Kitech Performance Limited
Unit K Henfaes Lane Welshpool Powys SY21 7BE United Kingdom
Tel: 08707 606 258 E-Mail: kitech@kitechperformance.com
Terms and Conditions
The Terms and Conditions listed below apply to the sale and
purchase of goods between you and Kitech Ltd. These Terms
and Conditions do not affect your statutory rights as a
consumer.
By ordering any product from Kitech Performance you are
accepting these Terms and Conditions. These Terms and
Conditions can be changed without any prior notification
and it remains the responsibility of the customer to be
familiar with them prior to placing an order.
1. Orders and Pricing
All orders are subject to our approval and product
availability. Kitech Performance's acceptance of an order
begins when the goods are despatched, and you will be
charged at this time. The prices of products are correct at
the time of publication on our website. We reserve the
right to change prices on our website without prior
notification. We will always try to ensure that all prices
on our website are accurate. Occasionally, errors may
occur. If there has been an error in the price of goods
that you have ordered we will inform you as soon as
possible. On these occasions, you can choose to either
cancel your order or reorder it at the correct price. If we
are unable to contact you about an incorrect price we will
cancel your order. Any payments which have already been
made will be refunded. All goods advertised on this site
are simply an invitation to the customer to either make
further enquiries to us or to make an offer to purchase
goods from us. Acceptance of offers to purchase goods only
takes place when the relevant goods orders are despatched
by Kitech Ltd and not before.
2. Order Acknowledgement
When you have submitted an order you will be sent an e-mail
confirming your order. It will confirm our contact details,
the products requested, the final cost (including VAT and
delivery expenses), delivery and invoice details, the
existence of your statutory right of cancellation (also see
Condition 10 below) and details on after-sales services and
guarantees. If for whatever reason your order has been
unsuccessful the e-mail will inform you of this and if
possible offer an explanation.
3. Stock Availability
At Kitech Performance we will do our utmost to ensure that
we have stock of all products in our online store. It is
not our policy to advertise stock we do not hold. It is
possible however that we will on occasion be unable to
fulfil your order immediately. If this is the case we will
inform you immediately with details of any delays or issues
there may be.
4. Responsibilities of the Customer
It is the responsibility of the customer to ensure that all
information given on your order form is complete and
accurate. Where information given by the customer is
incomplete, misleading or incorrect the customer will be
liable for any costs involved in resolving the matter.
5. Payment Checks & Charges
All credit and charge card holders are subject to
validation checks and authorisation by the card issuer. If
the issuing institution refuses to authorise payment to us
we will not despatch the goods and will not be liable for
any delay or non delivery of orders. The prices of all
goods advertised for sale on our website are inclusive of
VAT. Please refer to our Delivery Schedule for details of
our delivery charges. In some cases we may also make
charges as part of our returns policy. Please refer to our
Returns Policy for more details.
6. Deliveries
Deliveries will be made at our risk by a carrier nominated
by us. Please refer to our Deliveries Schedule for details
of our delivery times. If we cannot deliver the goods to
you within the timescales stated then we shall endeavour to
contact you as soon as possible with an update and if you
are not satisfied then we shall offer you a full refund.
Please note that dates quoted for delivery of goods are
estimates. Kitech Performance will not accept any
responsibility for any failure to deliver goods or delay,
damage or defect caused in doing so if the circumstances
were beyond our reasonable control.
7. Risk & Title
Ownership of goods will not pass to the customer until we
have received in full (in cash or cleared funds) all sums
due us in respect of the goods. Until ownership of the
goods has passed to the customer, the customer must (i)
hold the goods on a fiduciary basis as our trustee, (ii)
store the goods (at no cost to us) and (iii) maintain the
goods in satisfactory condition.
8. Kitech Performance Returns Policy, Faulty Goods
and Complaints
If you wish to return any product bought from Kitech
Performance (whether faulty or otherwise) you should refer
to our Returns Policy. To make a complaint you can write to
us at: Kitech Performance Limited Unit K Henfaes Lane
Welshpool Powys SY21 7BE United Kingdom Tel: 0844 736 6286
Fax: 0844 736 6289 Or you can contact us by e-mail
at returns@kitechperformance.com
9. Statutory Rights Your statutory rights
as a consumer in the United Kingdom will not be affected by
these Terms and Conditions. Please note that as a consumer
you have the statutory right within the United Kingdom to
cancel your order and return any goods ordered in exchange
for a refund. This statutory right of cancellation starts
on the date that you submit your order and expires within
seven working days beginning on the day after the day on
which you receive the goods. This includes our obligation
to refund you within 30 days if you cancel your order. For
more details click here: Statutory Right to Cancel .
10. Security Guarantee Kitech Performance
takes the security of its customers very seriously and for
that reason uses advanced internet security systems to
manage our customerís details. We also use systems which
encrypt your name, address and card details into code
before transmitting them over the internet. In the unlikely
event that your data should be intercepted it will be
encrypted. Please see our Privacy Policy for further
details.
11. Safety Warning & Disclaimer Kitech
Performance recommend that you hire a knowledgeable trained
mechanic to install all functional parts and accessories,
especially parts such as: all brake parts, wheels, chains,
sprockets, seats, gas tanks, carburettors, air cleaners,
fenders, handlebars, shocks, lowering kits, front forks,
swingarm, and all other parts not listed above that could
effect the safety of the motorcycle. Nothing however in
these Terms and Conditions shall exclude Kitech Performance
Ltd. ís liability for death or personal injury arising out
of the negligence of Kitech Performance Ltd, its directors,
employees or agents or any liability which cannot be
excluded or limited by law.
12. General Terms If any of these Terms
and Conditions are held to be unenforceable or invalid, the
validity of the remaining Terms and Conditions will remain
unaffected. No waiver of any right or breach by Kitech Ltd
under these Terms and Conditions shall be effective unless
in writing and signed by an authorised person of Kitech
Ltd. Any such waiver shall not be construed as a waiver of
any other right or breach. The Customer shall not assign
the terms of the contract to purchase goods from Kitech
Performance Ltd (as constituted by these Terms and
Conditions as accepted by you) (the ìContractî) without the
prior consent of Kitech Performance Ltd. Kitech Performance
Ltd shall be entitled to assign and sub-contract the terms
of this Contract without the consent of its customers.
