Statutory
Right to Cancel & Returns Policy
Statutory
Right to Cancel
If
you are a consumer and you order any item from us you have
the statutory right within the United Kingdom to cancel the
order and return any goods ordered in exchange for a
refund.
This statutory right of cancellation starts on the date
that you submit your order and expires within seven working
days beginning on the day after the day on which you
receive the goods (hereinafter the ìUK Statutory Right of
Cancellationî).
To
cancel your order you should notify us by email, fax or in
writing, and send the goods back to us within twenty one
days of the date of cancellation. You are responsible for
ensuring that the goods are received by us and are not
damaged in transit. Goods should therefore be securely
packaged. We recommend that you return items using recorded
delivery, for your protection.
You
are also responsible for the cost of returning items to us,
unless the items were incorrectly delivered on our part, or
the items are damaged or faulty.
For
details of how to return goods please read our Returns
Policy below. Please note that your statutory rights are
not affected.
Kitech
Performance Returns policy
At
Kitech Performance we aim to provide you with the highest
standards of customer service. If you need to return goods
bought online, please follow the guidelines
below:
1. All products can be
returned for refund providing they are in an unused and
re-saleable condition.
2. All non faulty goods for
refund must reach us within
21 days of the date
of cancellation.
3. To help us process your
return, goods should be accompanied by your name and
contact details, the order number and the date of purchase.
(Please print and complete a returns form to accompany your goods.) This will
allow us to refund you correctly.
4. Please email, fax or
telephone Kitech Performance for a return authorisation
code prior to returning goods.
5. Kitech Performance will
refund (including postage costs) any product which is
wrongly delivered, is damaged on delivery or is found to be
faulty after investigation.
6. Kitech Performance will
not refund postage expenses for non faulty goods
returned.
7. Subject to the UK
Statutory Right of Cancellation, any proper and reasonable
costs that Kitech Performance incurs for the collection of
non faulty goods will be deducted from your
refund.
For
return authorisation, please contact Kitech Performance
at: Tel: 0844 736
6286 Fax: 0844 736
6289
E-Mail:
rma@kitechperformance.com
Goods should be
returned to:
Kitech
Performance Limited
Unit B
Henfaes Lane
Welshpool
Powys
SY21 7BE
Faulty
goods
If
you are concerned that a product we have supplied is faulty
and wish to return it to us for assessment please follow
the guidelines below:
1. Any goods returned for
assessment must be in a clean and dry condition due to
Health and Safety legislation.
2. Customers should contact
Kitech Performance by email or telephone for a Return
Authorisation number prior to returning goods for
investigation.
3. Goods should be
accompanied by your name and contact details, the order
number and the date of purchase. (Please print and complete
a returns
form to
accompany your goods.) This will allow us to refund you
correctly.
4. Full details of the
perceived fault should be given in a brief letter and the
goods returned to the address below.
5. Please note that an
investigation into perceived faulty goods may take several
days to complete as we may have to refer the goods to the
manufacturer.
6. If the goods are found
to have a fault Kitech Performance will, subject to the UK
Statutory Right of Cancellation, repair, replace or refund
the goods (at the sole discretion of Kitech
Performance).
7. If the goods are found
to not be faulty, the goods will be returned to you. Kitech
Performance, subject to the UK Statutory Right of
Cancellation, reserves the right to charge you for the
costs incurred in dealing with goods that are found not to
be faulty.
8. Customers should note
that by buying the product they are accepting the terms of
the product guarantee and the terms and conditions
of Kitech Performance. For
return authorisation, please contact Kitech Performance
at: Tel: 0844 736
6286 E-Mail:
rma@kitechperformance.com
Goods
should be returned to:
Kitech Performance Limited
Unit B
Henfaes Lane
Welshpool
Powys
SY21 7BE
Last updated : February 2008
